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Policy
Refund Policy
We produce artisanal liqueurs, just like tradition dictates, passed down from generation to generation by the Beneduce family
REFUNDS
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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
To complete your return, we need a receipt or proof of purchase.
There are some situations where only partial refunds are given:
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you when your refund is approved or denied.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing refund
If you haven't received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially sent.
Then contact your bank. There is often some processing time before your refund is sent.
If you have done all this and have not yet received your refund, contact us at info@ilbeneduce.it
Items for sale
Only regularly priced items can be refunded , unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to replace them with the same item, send us an email to info@ilbeneduce.it
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive your returned item, a gift voucher will be sent to you.
Shipping
You will be responsible for paying shipping costs for returning the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €60, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
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